Privacy Policy

Last updated: September 27, 2026

This Privacy Policy explains how Qweeack Delivery, doing business as A2B Transporter ("A2B", "we", "us") collects, uses and shares information when you use the A2B mobile app, our websites (including a2btransporters.com and go.a2btransporters.com) and related services (together, the "Services"). It applies to riders, people riders book trips for, people who follow a shared trip, and drivers.

1. Information we collect

Information you give us

Account details: name, email address, phone number, password and language preference.
Trip details: pickup, stops and destination addresses, vehicle type, fare, and trip notes.
Passenger details: when you book for someone else, that person's name and phone number. Please only share them with the person's permission.
Messages: chat messages you send to your driver or rider through the app.
Support requests: what you tell us when you contact us.
Drivers: date of birth, address, driver's license details and photo, a selfie, vehicle information, insurance and registration documents, and payout details (for example, bank account or debit card last four digits).

Information collected when you use the Services

Location: riders' location while the app is open (to set pickup and show nearby results). Drivers' precise location while online and during trips, which is shared with the rider and anyone the rider shares the trip with.
Trip activity: trip status, route, distance, duration, stops reached, and route changes.
Payment information: card payments are processed by Stripe. We receive the card brand, last four digits and payment status, but we never see or store your full card number.
Device information: device type, operating system, app version, and a push-notification token so we can send you trip and chat notifications.
In-trip safety recordings (where available): when this feature is enabled, video (no audio) may be recorded during a trip from the driver's and/or rider's phone. You will be told in the app when recording is active. Recordings are viewable only by authorized A2B staff, for safety investigations and disputes.

2. How we use information

To provide trips: match riders with drivers, calculate routes and fares, show live trip progress, and process payments and refunds.
To let riders and drivers communicate: in-app chat (including automatic translation) and phone calls, which may be connected through a masked number so neither side sees the other's real number.
To keep the Services safe: verify driver identity and documents, investigate reports, prevent fraud, and resolve disputes.
To send service messages: trip updates, chat notifications, receipts and account notices.
To pay drivers and keep financial records, including commissions and cash-trip balances.
To support you, improve the Services, and meet legal, tax and regulatory obligations.

3. How information is shared

Between riders and drivers: drivers see the rider's (or passenger's) first name, pickup, stops and destination. Riders see the driver's first name, photo initial, rating, vehicle and license plate, and live location.
Shared trip links: anyone who has a trip link can see the passenger's first name, route, trip status, the driver's first name, vehicle and plate, and the car's live location until the trip ends. Links don't show phone numbers, fares or account details.
Service providers who process data on our behalf: Supabase (database and hosting), Stripe (payments), Google Maps Platform (maps, places and routes), Google Cloud Translation (chat translation), Cloudflare (website and trip links), Expo (push notifications), ID Analyzer (driver ID and document checks) and Twilio (phone calls).
Legal and safety: when required by law, or when needed to protect the safety, rights or property of our users, the public or A2B.
Business transfers: in connection with a merger, sale or reorganization of our business.

We do not sell your personal information. Mobile phone numbers and messaging consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes.

4. Retention

Chat messages are automatically deleted 90 days after they are sent.
Shared trip links stop showing live details once the trip ends.
We keep account, trip and payment records for as long as your account is active and afterwards as needed for tax, accounting, safety and legal purposes.
Safety recordings are kept only as long as needed for safety reviews and disputes, and are then deleted.

5. Your choices and rights

Location: you can turn off location access in your phone's settings. Some features, like setting your pickup automatically, won't work without it.
Notifications: you can turn off push notifications in your phone's settings.
Access, correction and deletion: you can ask for a copy of your information, ask us to correct it, or ask us to delete your account by emailing a2bridebah@gmail.com. We may keep some records where the law requires it.

Depending on where you live, including US states such as California and the Commonwealth of the Bahamas under its Data Protection (Privacy of Personal Information) Act, you may have additional rights. Contact us to exercise them. We won't treat you differently for doing so.

6. Security

We protect information with encryption in transit, access controls and database security rules that limit each user to their own data. No system is perfectly secure, so please keep your password private and let us know right away if you suspect unauthorized access.

7. Children

The Services are not intended for children under 18, and we don't knowingly collect their information. Minors may ride only with a parent or guardian's supervision, where allowed by law.

8. International use

We operate in the United States and the Bahamas. Your information may be processed in the United States and in other countries where our service providers operate.

9. Changes to this policy

We may update this policy from time to time. We'll post the new version here with an updated date, and tell you in the app or by email if the changes are significant.

10. Contact us

Qweeack Delivery, doing business as A2B Transporter
Email: a2bridebah@gmail.com