Privacy Policy

Last updated: November 8, 2026

This Privacy Policy explains how Qweeack Delivery, doing business as A2B Transporter ("A2B", "we", "us") collects, uses and shares information when you use the A2B mobile app, our websites (including a2btransporters.com and go.a2btransporters.com) and related services (together, the "Services"). It applies to riders, people riders book trips for, people who follow a shared trip, and drivers.

1. Information we collect

Information you give us

• Account details: name, email address, phone number, password, profile photo (optional), and app settings such as language and miles or kilometers.
• Trip details: pickup, stops and destination addresses, vehicle type, fare, and trip notes.
• Passenger details: when you book for someone else, that person's name and phone number. Please only share them with the person's permission.
• Messages: chat messages you send to your driver or rider through the app.
• Support requests: what you tell us when you contact us.
• Ratings and feedback: the star rating, comment and tags you give after a trip, and the ratings others give you.
• Drivers: date of birth, address, driver's license details and photo, a selfie, a profile photo, vehicle information (make, model, year, color, license plate and VIN), a photo of the car, insurance and registration documents, background-check information, your agreement to in-trip recording, and payout details (for example, bank account or debit card last four digits).

Information collected when you use the Services

• Location: riders' location while the app is open (to set pickup and show nearby results). Drivers' precise location and direction of travel while online and during trips, which is used to offer trips to the closest drivers and is shared with the rider and anyone the rider shares the trip with. We don't collect location when the app isn't in use.
• Driving speed: during trips the driver's app shows the driver's current speed next to the road's speed limit. The speed is worked out on the phone and isn't stored by us.
• Trip activity: trip status, route, distance, duration, stops reached, and route changes.
• Payment information: card payments are processed by Stripe. We receive the card brand, last four digits and payment status, but we never see or store your full card number.
• Device information: device type, operating system, app version, and a push-notification token so we can send you trip offers, trip updates and chat notifications.
• Phone calls: when a rider and driver call each other through the app, the call is connected through an A2B number by Twilio. We and Twilio receive the phone numbers involved and the time and length of the call. Calls are not recorded.
• Text message bookings: if you book by text, we receive your phone number and the messages you send (your name, pickup and destination). We use them only to book and run your trip and to text you about it. We don't sell your number or use it for marketing, and mobile opt-in data and consent are never shared with third parties for their marketing. Texts are sent through our messaging provider (Twilio). Reply STOP to opt out at any time.
• In-trip safety recordings: video only — never audio — recorded on the driver's and/or rider's phone during a trip. A rider can request recording when booking or when the driver arrives; the rider's request makes both phones record from pickup to drop-off, and the driver cannot turn it off. Either the rider or the driver can also start recording on their own phone during a trip. The app shows a visible recording indicator and camera preview whenever recording is active. Recordings are uploaded to private storage and are viewable only by authorized A2B staff, for safety investigations and disputes — riders and drivers cannot view or download them.

2. How we use information

• To provide trips: offer trips to the closest available drivers, calculate routes, fares and arrival times, give drivers turn-by-turn directions, show live trip progress, and process payments, card holds, cancellation fees and refunds.
• To let riders and drivers communicate: in-app chat (including automatic translation) and phone calls, which may be connected through a masked number so neither side sees the other's real number.
• To keep the Services safe: verify driver identity, documents and vehicles (including checking a car's VIN against the US government vehicle database), show drivers the speed limit, use ratings to maintain service quality, investigate reports, prevent fraud, and resolve disputes.
• To send service messages: trip updates, chat notifications, receipts and account notices.
• To pay drivers and keep financial records, including commissions and cash-trip balances.
• To support you, improve the Services, and meet legal, tax and regulatory obligations.

3. How information is shared

• Between riders and drivers: drivers see the rider's (or passenger's) name, pickup, stops and destination. Riders see the driver's name, profile photo, rating, vehicle make, model, color and license plate, a photo of the car, and the driver's live location, route and arrival time. Neither side sees the other's real phone number.
• Shared trip links: anyone who has a trip link can see the passenger's first name, route, trip status, the driver's first name, vehicle, plate and car photo, and the car's live location until the trip ends. Links don't show phone numbers, fares or account details.
• Service providers who process data on our behalf: Supabase (database and hosting), Stripe (payments), Google Maps Platform (maps, places and routes), Google Cloud Translation (chat translation), Cloudflare (website and trip links), Expo and Apple (push notifications), ID Analyzer (driver ID and document checks), a background-check provider (driver screening), Twilio (masked phone calls and text messages), Resend (email), and TomTom and OpenStreetMap (road speed limits; they receive the car's position, not who you are). VINs are checked with the US National Highway Traffic Safety Administration's public vehicle database.
• Legal and safety: when required by law, or when needed to protect the safety, rights or property of our users, the public or A2B.
• Business transfers: in connection with a merger, sale or reorganization of our business.

4. Retention

• Chat messages are automatically deleted 90 days after they are sent.
• Call logs (numbers, time and length) are kept for safety and billing.
• Shared trip links stop showing live details once the trip ends.
• We keep account, trip and payment records for as long as your account is active and afterwards as needed for tax, accounting, safety and legal purposes.
• Safety recordings are automatically deleted 30 days after they are recorded, unless they are needed for an open safety investigation, dispute, insurance claim or legal request, in which case we keep them until that matter is resolved.

5. Your choices and rights

• Location: you can turn off location access in your phone's settings. Some features, like setting your pickup automatically, won't work without it. Drivers need location turned on to go online and take trips.
• Notifications: you can turn off push notifications in your phone's settings.
• Access, correction and deletion: you can ask for a copy of your information, ask us to correct it, or delete your account. You can delete your account yourself in the app (riders: Profile → Delete Account; drivers: menu → Delete account) or by emailing a2bridebah@gmail.com. Deleting your account removes your profile, saved payment cards, photos and driver documents and signs you out for good. We keep past trip, payment and tax records without your name where the law requires it.

Depending on where you live, including US states such as California and the Commonwealth of the Bahamas under its Data Protection (Privacy of Personal Information) Act, you may have additional rights. Contact us to exercise them. We won't treat you differently for doing so.

6. Security

We protect information with encryption in transit, access controls and database security rules that limit each user to their own data. No system is perfectly secure, so please keep your password private and let us know right away if you suspect unauthorized access.

7. Children

The Services are not intended for children under 18, and we don't knowingly collect their information. Minors may ride only with a parent or guardian's supervision, where allowed by law.

8. International use

We operate in the United States and the Bahamas. Your information may be processed in the United States and in other countries where our service providers operate.

9. Changes to this policy

We may update this policy from time to time. We'll post the new version here with an updated date, and tell you in the app or by email if the changes are significant.

10. Contact us

Qweeack Delivery, doing business as A2B Transporter
Email: a2bridebah@gmail.com